Shipping Policy

Where we ship

Primal Compound ships to the United States, United Kingdom, Canada and Australia.

We do not currently ship anywhere else. If an order is placed for an address outside these countries, we will cancel it and refund you in full.

Shipping rates

Shipping costs vary by destination and are calculated at checkout. Your exact rate is always shown before you complete your purchase.

Processing times

Orders are processed Monday to Friday, excluding public holidays. Standard processing takes 1 to 3 business days. You will receive an email as soon as your order ships.

Delivery times

Estimated delivery windows are shown at checkout and again in your shipping confirmation email.

Actual delivery times can vary depending on local courier networks, flight availability, weather, customs processing and other factors outside our control.

Tracking

A tracking number is emailed to you as soon as your order ships. Tracking can take 2 to 5 business days to become active after that, so do not worry if it shows nothing at first.

If you need help with tracking, email hi@tryprimalcompound.com.

Fulfilment

Orders ship from different fulfilment centres depending on your destination, which allows us to deliver faster and more reliably.

Customs and import duties

Orders to the United Kingdom, Canada and Australia may be subject to customs fees or import taxes. These are set by your local government and are the responsibility of the customer.

Address changes

Please check your shipping address carefully at checkout.

If your order has not yet shipped, contact us and we will update the address for you. Once an order is with the courier we cannot change it, but if it comes back to us we will resend it to the correct address at no cost to you, and if it does not arrive we will send a replacement or refund you.

If we make an error, we will always put it right at no cost to you.

If your order has not arrived

Tracking has stopped updating. If your tracking has not moved for 10 days, contact us. We will send a replacement or refund you, whichever you prefer. There is no time limit on this and no claim to fill in.

Tracking says delivered but you do not have it. Have a look around your property and check with neighbours, since couriers sometimes leave parcels out of sight. If it is still not there, email hi@tryprimalcompound.com and we will send a replacement or refund you, whichever you prefer. We will not ask you to chase the courier yourself.

Damaged or incorrect orders

If your order arrives damaged or is not what you ordered, contact us and we will send a replacement or refund you. No photographs, no returns.

Customer support

Email hi@tryprimalcompound.com. We aim to reply within one business day, and usually much faster.

Policy updates

Primal Compound may update this shipping policy at any time. The current version is always available on our website. By placing an order with Primal Compound, you agree to this shipping policy.