Shipping policy
Shipping Rates
Try Primal Compound ships to the United States, United Kingdom, Canada and Australia.
Shipping costs vary by destination and are calculated at checkout.
Your exact rate is always shown before you complete your purchase.
Shipping Coverage
We only ship to:
• United States
• United Kingdom
• Canada
• Australia
Order Processing
• Orders are processed Monday through Friday, excluding holidays
• Standard processing time is 1 to 3 business days
• During high volume periods, processing may take slightly longer
• You will receive an email once your order has shipped
Delivery Times
Estimated delivery windows are shown at checkout and in your shipping confirmation email.
Actual delivery times may vary due to:
• Local courier services
• Flight availability
• Weather conditions
• Customs processing
• Other external factors
Order Tracking
• Tracking numbers are sent by email once your order ships
• Tracking may take 2 to 5 business days to become active
• For tracking assistance, contact support@primalcompound.com
Shipping Location and Fulfillment
Orders may ship from different fulfillment centers depending on destination.
This allows us to optimize delivery speed and availability.
Customs and Import Duties
UK, Canada and Australia shipments may be subject to customs fees or import taxes set by your local government.
These charges are the responsibility of the customer.
Address Accuracy
• Customers must enter correct shipping information
• Address changes cannot be made after order placement
• Primal Compound is not responsible for delays or losses caused by incorrect addresses
• If we make an error, we will send a replacement at no additional cost
Lost or Missing Packages
Lost Packages
A package is considered lost if tracking has not updated for 20 days.
Contact support@primalcompound.com so we can assist you.
Claims must be submitted within 30 days of the estimated delivery date.
Delivered but Not Received
If your tracking shows delivered but you have not received your package:
-
Check around your property and with neighbors
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Wait 1 to 2 business days
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Contact your local carrier
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Email support@primalcompound.com with the claim details