Refund policy
At Try Primal Compound, your satisfaction comes first. If something is not right with your order, we will make it right in a simple and fair way.
30-Day Return Window
You have 30 days from the day you receive your order to request a return.
To be eligible, your item must be:
• Unused and in original condition
• In its original packaging
• With proof of purchase
How to Start a Return
To request a return, email support@primalcompound.com with:
• Your order number
• The item or items you want to return
• A short reason for the return
Our team will reply with the next steps.
Once approved, you will receive a return shipping label and instructions.
Returns sent without approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If anything is damaged, defective, or incorrect, contact support@primalcompound.com so we can fix it for you.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
• Consumable or perishable products
• Health or personal care products
• Custom or personalized items
• Sale items or gift cards
• Hazardous or flammable materials
If you are unsure whether your item qualifies, contact us.
Exchanges
The fastest way to receive a different item is to return the original and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we will notify you.
If approved:
• Your refund is issued to your original payment method
• Processing can take up to 10 business days
• Your bank may take additional time to post the funds
If more than 15 business days have passed since approval, contact support@primalcompound.com.
Primal Compound Shipping Policy
Shipping Rates
Try Primal Compound ships to the United States, United Kingdom, Canada and Australia.
Shipping costs vary by destination and are calculated at checkout.
Your exact rate is always shown before you complete your purchase.
Shipping Coverage
We only ship to:
• United States
• United Kingdom
• Canada
• Australia
Order Processing
• Orders are processed Monday through Friday, excluding holidays
• Standard processing time is 1 to 3 business days
• During high volume periods, processing may take slightly longer
• You will receive an email once your order has shipped
Delivery Times
Estimated delivery windows are shown at checkout and in your shipping confirmation email.
Actual delivery times may vary due to:
• Local courier services
• Flight availability
• Weather conditions
• Customs processing
• Other external factors
Order Tracking
• Tracking numbers are sent by email once your order ships
• Tracking may take 2 to 5 business days to become active
• For tracking assistance, contact support@primalcompound.com
Shipping Location and Fulfillment
Orders may ship from different fulfillment centers depending on destination.
This allows us to optimize delivery speed and availability.
Customs and Import Duties
UK, Canada and Australia shipments may be subject to customs fees or import taxes set by your local government.
These charges are the responsibility of the customer.
Address Accuracy
• Customers must enter correct shipping information
• Address changes cannot be made after order placement
• Try Primal Compound is not responsible for delays or losses caused by incorrect addresses
• If we make an error, we will send a replacement at no additional cost
Lost or Missing Packages
Lost Packages
A package is considered lost if tracking has not updated for 20 days.
Contact support@primalcompound.com so we can assist you.
Claims must be submitted within 30 days of the estimated delivery date.
Delivered but Not Received
If your tracking shows delivered but you have not received your package:
-
Check around your property and with neighbors
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Wait 1 to 2 business days
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Contact your local carrier
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Email support@primalcompound.com with the claim details
Customer Support
• Email: support@primalcompound.com
• Response time: within 1 to 2 business days
• Business hours: Monday to Friday