Return & Refund Policy

At Primal Compound, your satisfaction comes first. If something is not right with your order, we will make it right, simply and without a fight.

We do not ask for returns

Because our products are ingestible supplements, we cannot resell anything once it has left us. So we never ask you to send anything back. If we agree a refund, you keep the product.

60-day satisfaction guarantee

We want you to give the product a fair trial. Most people need a full 60 days of consistent use before they can judge whether it is working.

If you have been taking it for 60 days or more and have seen no results, contact us and we will refund your order in full. No return, no proof of use, no photographs.

If it has been less than 60 days, we would encourage you to keep going, but if you would rather stop we may still be able to offer a partial refund. Just ask.

Unopened orders

If your order is unopened and it is within 30 days of delivery, contact us and we will refund it in full. There is nothing to send back.

Orders that have not shipped yet

Contact us and we will cancel the order and refund you in full.

Damaged, incorrect or missing orders

If your order arrives damaged or incorrect, or does not arrive at all, contact us and we will send a replacement or refund you, whichever you prefer. There is no time limit on this, no return required, and we will not ask you for photographs.

Subscriptions

You can cancel your subscription at any time, in either of two ways:

Through the Manage Subscription link on our website. Enter your email address, open the link we send you, and cancel from there.

Or by emailing us. We will cancel it for you and confirm by email.

Renewal orders are locked in 72 hours before your renewal date, because they go straight to fulfilment at that point. If you cancel more than 72 hours before your renewal date, you will not be charged again. If you cancel inside that 72-hour window, your final order will still be sent, and your subscription ends after it.

If you do not want that final order, you can refuse the delivery, or contact us once it arrives and we will refund it.

How refunds are issued

Refunds go back to your original payment method. Most land within five business days, though your bank may take a little longer.

If it has been more than ten business days and you have not seen it, contact us and we will chase it.

Your statutory rights

If you are in the UK or EU, you have a legal right to cancel most orders within 14 days of receiving them, and this policy does not affect that right. For sealed health and hygiene products, that right does not apply once the seal has been broken.

Contact us

Email hi@tryprimalcompound.com and we will get back to you as soon as we can.