Purchase Options Cancellation Policy

Some items in our store are offered as a subscription. This policy explains how you can change or cancel one.

Subscriptions

When you buy a subscription you receive repeat deliveries at the frequency you chose at checkout. Your payment details are stored securely and you are charged automatically for each delivery.

The price, the frequency and the date of your first renewal are shown at checkout before you buy, and confirmed again in your order confirmation email.

How to cancel

You can cancel at any time, with no fee, in either of two ways:

Through your account. Use the Manage Subscription link on our website. Enter your email address, open the link we send you, and cancel from there.

By email. Write to hi@tryprimalcompound.com and we will cancel it for you and confirm by email.

Renewal timing

Renewal orders are locked in 72 hours before your renewal date, because they pass to fulfilment at that point.

More than 72 hours before your renewal date: cancel and you will not be charged again.

Within 72 hours of your renewal date: that final order will still be sent, and your subscription ends after it. If you do not want it, you can refuse the delivery, or contact us once it arrives and we will refund it.

Receipts

We send you a receipt after each charge, which includes instructions on how to cancel.

Price changes

If a subscription price changes, we will tell you in advance and you can cancel before it takes effect.

Refunds

See our Refund Policy for how refunds are handled.